Privacy Policy

At Anemis ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

Who We Are

This website is operated by Christina Filippou, trading as Anemis, based in Ireland.

If you have any questions about this Privacy Policy or how we process your personal data, please contact us at:

Email: info@anemisconcept.com

What Information We Collect

Depending on how you interact with our website, we may collect the following information:

Name
Billing and shipping address
Email address
Telephone number
Order history
Payment information (processed securely by our payment providers. We do not store your payment card details.)
Account login information if you create an account
Information you provide through our contact form or when contacting us by email
Technical information, such as your IP address, browser type, device information, and website usage data collected through cookies and analytics tools

How We Use Your Information

We use your personal information to:

Process and deliver your orders
Manage your customer account
Process payments
Respond to your enquiries and provide customer support
Prevent fraud and help keep our website secure
Improve our website and customer experience through analytics
Comply with our legal and regulatory obligations

If you choose to subscribe to our newsletter, we will also use your email address to send you updates about new collections, exclusive offers, and news from Anemis. You may unsubscribe at any time using the link included in every marketing email.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data only where we have a lawful basis to do so. This includes:

Performing our contract with you when you place an order
Complying with our legal obligations
Pursuing our legitimate interests in operating, maintaining, and improving our business
Your consent, where required, such as for marketing communications or non-essential cookies

Sharing Your Information

We only share your personal information where necessary to provide our services and operate our business.

This may include:

Shopify (our e-commerce platform)
Shopify Payments and PayPal (payment processing)
Delivery and courier companies
Professional advisers where required
Government authorities where we are legally required to do so

We will never sell or rent your personal information to third parties.

International Transfers

Some of the service providers we work with may process your personal information outside the European Economic Area (EEA). Where this occurs, appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy. As a guide:

Order, invoice, and payment records are retained for 6 years to meet Irish tax and accounting obligations.
Account information is retained for as long as your account remains active, and deleted within 12 months of account closure or your last order, whichever is later.
Newsletter subscriber data is retained until you unsubscribe.
Enquiries submitted through our contact form are retained for up to 2 years to allow us to follow up and maintain customer service records.

Where we are unable to specify an exact retention period, we will determine an appropriate period based on the amount, nature and sensitivity of the data, the purpose for which we process it, and our legal and regulatory obligations.

Your Rights

If you are located in the European Economic Area or the United Kingdom, you have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete information
Request deletion of your personal data where applicable
Request restriction of processing
Object to certain types of processing
Withdraw your consent at any time where processing is based on consent
Request a copy of your personal data in a portable format
Lodge a complaint with your local data protection authority

Cookies

We use cookies to ensure our website functions correctly, improve your browsing experience, and better understand how visitors use our website.

For more information, please see our Cookie Policy.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss, or misuse.

Third-Party Websites

Our website may include links to third-party websites or services for your convenience, such as social media platforms. We are not responsible for the content, privacy practices, or policies of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, our services, or legal requirements. The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: info@anemisconcept.com